Comments on: Customer Care at The Sanctuary

By: Natasha

Natasha — Thu, 05 Jan 2012 17:26:19 +0000

Hi Andy,

Thank you for contacting us regarding your comments on our Body Lotion. Please contact us at sanctuary.marketing.enquiries@thesanctuary.co.uk to discuss further.
Many thanks,

By: Natasha

Natasha — Thu, 05 Jan 2012 17:03:35 +0000

Hi Anita,

You’ll be pleased to know that all of these products are fine to use whilst pregnant. Enjoy!

By: Yvonne

Yvonne — Wed, 04 Jan 2012 13:34:13 +0000

Hi have just used sanctuary body lotion after receiving it as a gift for christmas , unfortunately I also experienced the same really unpleasant burning sensation after use , don’t usually have sensitive skin or allergies to anything ! But the experience was really unpleasant and a really severe burning sensation which lasted a long time even after re showering !

By: Andy Lea

Andy Lea — Wed, 28 Dec 2011 23:49:24 +0000

Hi I have just purchased a product for my mother and wondered if any-one else has suffered the same signs and symptoms as she has after applying a skin body lotion, looking at the comments above I consider this not to be a one off situation?.
The reply from yourself stating that it might be the ginger extract feeding and helping the blood flow is to be honest a joke, I work in medicine and have never used ginger to help the blood flow?.
I would consider you put a health warning on your products before someone has a serious reaction ? my mother is 75years of age and is still burning 8 hours after using your product.
I would be honoured if one of your team would reply to me in conjunction with this incident.

By: laura cook

laura cook — Wed, 28 Dec 2011 21:27:33 +0000

I know I am just repeating what others hve said, but i also expereinced severe buring to hands and legs and had to have another shower. I am also 40 weeks pregnant and panicked thinking my waters wre going to break lol lol. Lovely smell to product though. I also do not believe that some are just ‘senitive to product’ I believe the product may be too strong. I have used products containig same igredients but never had sme effect. Got loads for xmas now not sure what to do with it all.

By: Anita Virk

Anita Virk — Tue, 27 Dec 2011 09:43:49 +0000

Dear Sanctuary,

I am 14 weeks pregnant and have your sea salt scrub, body scrub and body butter and wanted to check that the ingredients are safe to use whilst pregnant. I know you have a specific mum to be range but I wanted to check on these products specifically as they are my favourites.

Many thanks.

Anita

By: gillian

gillian — Thu, 10 Nov 2011 22:18:08 +0000

Hi I had to google the sanctuary range and adverse effects.
Ive just applied the body lotion and im on fire ! My legs and arms and especially the bends in my knees and elbows are like an inferno. I absolutely love the smell but I cannot cope with this sensation. I do not have allergic reactions to anything and I believe there is an ingredient in this that is too powerful for our skin. Ive used numerous sanctuary products before and nothing ever has caused a problem. This needs looking into. Kind regards Gillian

By: Natasha Payne

Natasha Payne — Wed, 14 Sep 2011 07:43:34 +0000

Hi Katy,
We’re sorry to hear you’ve experienced discomfort. As explained this product contains Ginger which some people can be senstive too. We do have other products which don’t contain this ingredient so we hope you’ll give these a try in the future.
Thanks,

By: Katy White

Katy White — Tue, 13 Sep 2011 20:56:28 +0000

The body lotion has caused me extreme pain just what i wanted on my 18th birthday. Im burning all over dont ever use this. Im never touching any products from this range again!

By: sally

sally — Thu, 19 May 2011 15:19:07 +0000

As suggested i tried contacting Hannah via email and telephone, however she never did respond.
As said in previous post you like to hear back from customers comments however obviously this is not the case.
Like many who have posted i experienced a terrible burning sensation and looked like i had been sunburnt using the sanctuary body lotion. I found this very unusual for me as i dont have sensitive skin and have used many different products but i never have had a reaction like this before.I feel customers who have this reaction should be given a full refund and to add to the label to first test this product as it may cause a reaction.