Comments on: Customer Care at The Sanctuary

By: Natasha Payne

Natasha Payne — Thu, 25 Feb 2010 14:57:47 +0000

Hi Tracy,
The Sanctuary Spa Body Lotion contains ginger which stimulates blood flow in the skin, this is beneficial for the skins’ health and as a normal consequence of this it can lead to redness and a gentle tingling sensation, it should be exactly that however, gentle. Sometimes, people can have particular senstivity to ingredients and this can be heightened even further by various factors such as being pre-menstral.
We’re sorry to hear that you suffered any type of reaction from our products, we hope it doesn’t put you off using further Sanctuary products.

By: Tracy Williams

Tracy Williams — Wed, 24 Feb 2010 21:35:23 +0000

Hi I had a sanctuary gift set purchased for me as a christmas gift,i liked all the products except the body lotion. which burnt my skin within seconds of putting on my body.I had to have a cold shower straight away to ease the redness and burning sensation.My daughters friend had a similar problem with the same product.The product contains ginger,jojoba and spices.Could you tell me if you have had any similar complaints. yours sincerely Tracy Williams

By: Natasha Payne

Natasha Payne — Wed, 24 Feb 2010 13:18:27 +0000

Hi,

Apologies for the trouble you’ve had in trying to gain the free gift in Boots. Unfortunately Boots run their own independent offers which we don’t have control over.
As Boots is obviously a large organisation, they obviously have to set rules in place and apply them across all their stores which means if the offer is spend £10 then it would have to be that exact amount and not a penny under unfortunately.
We do run our own offers on our website which differ from those that run in Boots so its worth checking those out from titme to time to see if these suit you any better.
Hopefully your impression of The Sanctuary isn’t too tainted by your experience in your local Boots store.

By: Mariam

Mariam — Tue, 23 Feb 2010 17:33:57 +0000

Hi am usually happy with the products from Sanctuary but i went to purchase the Hot Sugar Scrub from Boots which was on offer if you spend £10 or more then you recieve a free gift set. Now i was quite disappointed because the Hot sugar scrub costs £9.99 and the cashier told me that i am unable to get the gift set because its not for £10! I tryed to look for something else to buy but didnt need anything and i only really needed to spend a penny more! Now quite frustrated i went for a face wash but was again told that i still dont qualify because its a miniture product and had to buy something big….after spending 20 minutes trying to look for another product in the end i just brought the Hot Sugar Scrub but without the free gift leaving the store very disappointed. I didnt think it was fair that i needed to spend another 5 or more pounds to receive the free gift.

By: Natasha Payne

Natasha Payne — Mon, 22 Feb 2010 13:31:22 +0000

Hi,

It’s probably wise to do a patch test before using these products as skin sensitivity can heighten during pregnancy.

To do this you need to do the following;
Apply small amount of the product to area of skin (behind ear for facial skin care, inside of arm for body products).
Leave for 48hours.
If no change is observed then the product should be fine to use all over.

If you’re worried at all about using the products due to having senstive skin then it’s probably best to save them for when you’ve finished your pregnancy so you can fully enjoy them.

I hope this helps, good luck with the rest of your pregnancy!

By: Blossom

Blossom — Thu, 18 Feb 2010 13:33:31 +0000

Hi
I am 35 weeks pregnant and received a gift set that includes sanctuary mandelular treatment set and another gift box that includes spa essentials body wash and float. Will they be okay for me to use as a mum to be?

By: Natasha Payne

Natasha Payne — Tue, 16 Feb 2010 09:34:53 +0000

Hi Mark

No luck I’m afraid, we are completely out of stock of the Sento range due to it being discontinued.
Let me know if I can help you any further.

Thanks,

By: Natasha Payne

Natasha Payne — Mon, 15 Feb 2010 16:38:45 +0000

Hi Mark,

Unfortunately this whole range has been discontinued. I will investigate to see if we have any stok remaining at all that we could send you and come back to you.

By: mark smith

mark smith — Sat, 13 Feb 2010 14:41:11 +0000

Hi Natasha
I am having trouble finding the Sento body cream for my girl friend and wondered whether you are still making it .
If so were can i purchase it. Thank you.

By: Natasha Payne

Natasha Payne — Mon, 08 Feb 2010 12:11:44 +0000

Hi,

Yes you can add RSS feed from our blog, if you go to the top of blog page you will see the RSS link. There are instructions on how to link thorugh but feel free to contact us if you have any problems.