Sanctuary Spa Richmond

How to Spa

We want your time at the Sanctuary Spa Richmond to be stress-free, we want you to know exactly what your day will entail. We have therefore put together the following information for you, so you can relax and enjoy your special day ahead.

Arrival

We recommend that you arrive at least 10 minutes prior to your scheduled appointment, in order to gain the maximum benefit from your spa experience. Those guests who have a face or body treatment of 50 minutes or longer will also have use of our lavender relaxation lounge. To get the most from your visit we would recommend arriving 15 minutes before your scheduled appointment and allowing additional time following your treatment to enjoy the relaxation lounge.

As a courtesy to all clients, a prompt appointment schedule is adhered to. Late arrivals will unfortunately not be guaranteed a full treatment time. A late arrival may also result in your appointment not being honoured and the full price of the treatment will apply.

Age

We cannot accommodate children under the age of fourteen within the Sanctuary Spa Richmond Suites. We also kindly ask that guests between the age of fourteen and sixteen are accompanied by their parent or guardian at all times. Sanctuary Skin Spa treatments at the Sanctuary Spa Richmond are only available to adults aged eighteen and over.

Health

Please advise us of any medical health conditions, injuries, allergies or treatments when making your booking.

Pregnancy

Please advise us if you are pregnant or have recently given birth when making your booking so that we can guide you through treatment options.